Balance Promotions Inc. (“Balance,” “we,” “our,” or “us”) respects your privacy and is committed to responsibly managing the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit balanceinc.ca, communicate with us, make ticket or event inquiries, request a refund, or otherwise interact with Balance.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Balance and may include:
Contact Information
- Name
- Email address
- Telephone number
- Other contact information you choose to provide
Ticket and Event Information
- Event names and dates
- Ticket inquiries and requests
- Seating or access preferences
- Booking information
- Event and partnership inquiries
- Communications with Balance
Transaction and Refund Information
- Order, invoice, or reference numbers
- Transaction dates and amounts
- Method of payment
- Payment or transaction confirmations
- Refund requests and their status
- Receipts, correspondence, or other documentation submitted in connection with a transaction or refund request
Website and Technical Information
When you use our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, or similar technologies. This may include your IP address, browser type, device information, operating system, pages visited, and general website usage information.
We limit the collection of personal information to information reasonably required for the purposes for which it is collected.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by email or through our website
- Make a ticket or event inquiry
- Purchase or inquire about tickets or event services
- Communicate with us regarding an existing transaction
- Submit a refund request
- Provide receipts, transaction records, or supporting documentation
- Contact us regarding events, partnerships, or other business matters
We may also receive information from service providers, ticketing providers, payment processors, event partners, or other parties involved in a transaction or service, where permitted by law.
3. How We Use Personal Information
Balance may use personal information for purposes including:
- Responding to inquiries and requests
- Providing ticket and event-related services
- Communicating regarding ticket availability, transactions, events, or services
- Administering and reviewing transactions
- Receiving, verifying, reviewing, and responding to refund requests
- Maintaining appropriate business and transaction records
- Providing customer service
- Coordinating with ticketing, event, payment, or other service providers where necessary
- Operating, maintaining, and improving our website
- Protecting against fraud, misuse, and unauthorized activity
- Establishing, exercising, or defending legal rights
- Complying with legal, regulatory, accounting, and other applicable requirements
We will not use personal information for purposes materially different from those for which it was collected without obtaining additional consent where required by law.
4. Consent
Where required, Balance obtains consent for the collection, use, and disclosure of personal information.
Consent may be express or implied depending on the nature of the information, the circumstances, and applicable law.
You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, and operational restrictions. Withdrawal of consent may affect our ability to provide certain services or complete a requested transaction.
5. Disclosure of Personal Information
Balance does not sell or rent personal information.
We may disclose personal information where reasonably necessary to:
- Service providers that assist with website hosting, technology, communications, payment processing, ticketing, event operations, or other business functions
- Event, ticketing, or transaction-related parties where necessary to provide a requested service
- Professional advisers where reasonably necessary
- Government, regulatory, law-enforcement, judicial, or other authorities where required or permitted by law
- A purchaser, successor, or other party involved in a proposed or completed corporate transaction, restructuring, financing, merger, or sale of business assets, subject to applicable legal requirements
Service providers may only receive the information reasonably necessary for the services they provide.
6. Retention of Personal Information
Balance retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, business, dispute-resolution, and record-keeping requirements.
Retention periods may vary depending on the nature of the information and the circumstances surrounding a particular transaction or request.
When personal information is no longer reasonably required, it will be securely destroyed, deleted, or anonymized, as appropriate and subject to applicable legal requirements.
7. Safeguarding Personal Information
Balance uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the personal information in our possession or control.
These safeguards are intended to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or theft.
No electronic transmission or storage system can be guaranteed to be completely secure.
8. Access and Correction
Subject to exceptions permitted by applicable law, you may request access to personal information Balance holds about you and request correction of information that you believe is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request.
Requests may be submitted to:
9. Withdrawal of Consent and Deletion Requests
You may contact us regarding withdrawal of consent or deletion of personal information.
Certain information may need to be retained despite such a request where reasonably necessary to comply with legal or regulatory obligations, maintain transaction or accounting records, resolve disputes, investigate matters, or establish, exercise, or defend legal rights.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage, maintain security, and improve the visitor experience.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of portions of the website.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
Balance is not responsible for the privacy practices or content of independent third parties. When you interact directly with another organization, its own privacy practices and policies may apply.
12. Privacy Incidents
If Balance becomes aware of a breach of security safeguards involving personal information, we will assess and respond to the incident in accordance with applicable Canadian privacy requirements, including notification and reporting obligations where required by law.
13. Questions and Privacy Complaints
Questions, concerns, requests, or complaints regarding personal information or this Privacy Policy may be directed to:
Privacy Officer
Balance Promotions Inc.
privacy@balanceinc.ca
We will review privacy-related inquiries and complaints and respond as appropriate.
14. Changes to This Privacy Policy
Balance may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal requirements.
The current version of the Privacy Policy will be posted on balanceinc.ca.
Balance Promotions Inc.
Toronto, Ontario, Canada
privacy@balanceinc.ca