Contact Us
Our team is available to assist with general inquiries, events, ticket orders, media inquiries, refund requests, and other matters.
To help us respond efficiently, please direct your inquiry to the appropriate department below.
General Inquiries
For general questions about Balance Promotions Inc., our services, or inquiries that do not fall within one of the categories below.
Events & Partnerships
For event inquiries, partnerships, promotional opportunities, corporate events, and related matters.
Ticket Inquiries
Have a ticket inquiry? questions on status? Event details, existing transactions, or other ticket-related matters.
Media Inquiries
Members of the media seeking information or comment from Balance Promotions Inc. should direct their inquiries to this address.
Please include your name, media organization, contact information, the nature of your inquiry, and any applicable deadline.
Refund Review Process
Refund Requests
1. Request Received
Balance Promotions Inc. has established a dedicated process for customers seeking refunds.
To submit a refund request please send request to:
refunds@balanceinc.ca
If you are requesting a refund, please use our dedicated refund email so that your request can be properly documented, reviewed, and tracked.
Direct Transactions
Refund requests submitted to Balance Promotions Inc. are reviewed in relation to transactions made directly with Balance Promotions Inc.
If you purchased or received tickets through another individual or third party and did not make payment directly to Balance Promotions Inc., you should direct your refund request to the person or entity from whom you purchased the tickets.
If you are unsure whether your transaction was directly with Balance Promotions Inc., please provide the available transaction and payment information so that the matter can be reviewed.
When submitting your request, please include:
- Your full name
- Your email address and telephone number
- The event name and event date
- Your order, invoice, or reference number, if available
- The amount paid
- Your method of payment
- The date payment was made, if available
- A brief description of your request
- Any relevant receipts, confirmations, or supporting correspondence
Your refund request is received through our dedicated refund channel and recorded for review.
2. Transaction Verification
The information provided is matched against our transaction and payment records. If additional information is required to locate or verify your transaction, a member of our team may contact you.
3. Request Review
Once the transaction has been verified, the request is reviewed and its current status is recorded.
4. Status Update
A member of our team will contact you regarding the status of your request and any applicable next steps.
Please ensure that your initial request contains as much of the information listed above as possible. Complete information helps us locate and review your transaction more efficiently.
If you have already submitted a refund request, please avoid submitting duplicate requests. If you need to provide additional information, reply to your existing email correspondence whenever possible so that the information remains associated with the same request.
We appreciate your patience while requests are reviewed and addressed.